Question 1

What is the minimum I need to start?

Accepted Answer

You can open and fund your account from £180. You're welcome to add more to your balance as you go and your investment plan develops.

Question 2

How do I withdraw money?

Accepted Answer

Withdrawals are simple — request one from your dashboard whenever you need it. Funds return to your chosen account, subject to standard clearing times.

Question 3

Is my capital safe?

Accepted Answer

Your account is secured with industry-standard encryption and identity checks. As with all investing, capital is at risk and values can fall as well as rise.

Question 4

How long does setup take?

Accepted Answer

Most new members are registered and verified within minutes. Once your opening deposit settles, you can set up your investment plan immediately.

Question 5

Will there be surprise charges?

Accepted Answer

All costs are displayed clearly before you confirm anything. You'll always see what you're paying — transparency, no hidden fees.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be at least 18 years old to open an account and invest. We'll ask you to verify your age and identity as part of setup.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major debit and credit cards, bank transfers, and selected digital wallets and cryptocurrency options. You'll see which are available at the payment stage.

Question 8

When can I contact support?

Accepted Answer

Our team is available Monday to Friday, 09:00 to 18:00, and we aim to respond to every query within one working day.

Question 9

Who pays tax on my returns?

Accepted Answer

Tax on investment returns depends on your personal circumstances and where you live — that stays your responsibility. Keep records and consider speaking with a tax professional.

Question 10

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is standard identity verification. It protects your account from fraud and is a normal requirement when opening an investment account.

Question 11

Do I need investing experience?

Accepted Answer

Not at all. You'll be paired with a personal financial analyst who guides you from the start, so you don't need any market knowledge or trading background.

Question 12

Who looks after my investments?

Accepted Answer

A dedicated financial analyst, working with AI support, manages your portfolio in line with your goals and risk tolerance. Human decision-making leads — technology backs it up.

Question 13

Is this platform regulated?

Accepted Answer

Yes. We comply with FCA regulations and UK financial standards, with built-in account protection and strict identity verification.

Question 14

Can I put more money in later?

Accepted Answer

Absolutely. You can add to your account at any time and discuss adjustments with your analyst as your circumstances and ambitions change.

We are here to help.